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Services
Support Services
Integrity Information Solutions (IIS) is committed to your company's success from consultation to incident resolution. We offer a variety of support services to ensure that after your project has been completed you are not left without the management and expert support needed to ensure ongoing success. We focus on risk assessment, making problem prevention the ultimate goal. In the event of IT issues, we keep your business' IT systems running with minimal to no interruption.
IIS offers an array of services and implements a host of products to provide you the extended support and maintenance needed. We provide everything from Super User Training, Remote Controlled Support, Onsite Incident Resolutions to 24x7 Helpdesk/Desktop Support Teams.
Too often companies squander employee productivity with poorly implemented systems support strategies. Semi- IT savvy employees spend priceless time away from his/her business function helping other employees with IT issues.
Stop losing productivity. Let IIS deal with the technical issues for you. We work closely with your team to establish & define Service Level Agreements (SLA's) to include everything from password resets to advanced application support.
FEATURES |
- Configurable Call Distribution Matrix, Live Voice response, Client relations management
- Triggered notification and incident escalation tools based on problem severity
- Service Level Agreements for incident resolution and response times
- Real-time access to our performance-against-service level agreement metrics
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BENEFITS
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- Singular point-of-contact for resolution of multiple technical issues
- Help Desk & Desktop support catered to your individual needs
- Industry certified resolution specialists
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Contact us now to allow one of our Support Specialists tailor a solution that will grant your IT system the backbone needed to keep your business processes moving.
Integrity Information Solutions
Your Source for Systems Support Services
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